Our Happy Client Assistants at the front desk are there for you daily with a smile during opening hours.
Officenter is beveiligd met een alarm en voorzien van camerabewaking.
Via de hoofdingang(en) is Officenter toegankelijk van maandag 08u00 tot en met donderdag 17u30 en vrijdag van 08u00 tot en met 17u00. Buiten deze uren treedt er een elektronische toegangscontrole in werking en kunnen enkel gebruikers met een gepersonaliseerde badge het gebouw betreden. Enkel klanten met een vast kantoor in de vestiging krijgen een toegangsbadge. De gemeenschappelijke ruimtes in Officenter zijn voorzien van camerabewaking en een alarminstallatie. Indien de gebruiker deze activeert door oneigenlijk gebruik van de nooddeuren of zich begeeft op niet toegestane van alarm voorziene ruimtes, kan hiervoor een vergoeding worden aangerekend (extra patrouille van beveiligingsfirma).
intercom
If you wish to receive visitors after hours, they can reach you directly through the outside telephone.
Outside at the main entrance you will find the outside telephone/parallel with a phone list of the permanent offices and meeting rooms. Visitors can call your office outside office hours and you can use the "open door" button on your phone to open the outside door. For security reasons, it is recommended that you pick up your guests at the front door outside office hours.
Emergency Doors
The emergency doors are permanently under alarm. When opening one of the emergency doors, the alarm will sound and the alarm center will be notified. The emergency doors may only be used in case of an emergency.
The windows are also under alarm between 10 p.m. and 7 a.m. and thus may not be opened during this period. If the windows are opened during this time period, the alarm will sound and our security firm's monitoring center will be notified.
Cameras
Officenter beschikt over camera’s in de gemeenschappelijke delen. Deze beelden blijven gedurende 30 dagen beschikbaar op onze server.
G4S round
A patrol from G4S checks the building every night to see if there is anything suspicious, if any windows are open... The G4S employee has access to the building with a badge.
A color copier is available at reception and on each floor. You can only use it with a personal code, which you can obtain from our Happy Client Assistants.
The copier can also be used for scanning and printing. The paper is refilled daily by us. If the trays are empty anyway, just give us a call and we will immediately refill the empty paper trays.
Please lower the copier lid at all times. This will keep the glass plate protected.
To install the printer, we will be happy to help you or you can obtain a manual at the reception desk.
Copy
Scan
Fax to mail
Officenter beschikt over een eigen fax to mail systeem. Vanaf het moment dat er een fax verstuurd wordt of binnen komt, wordt deze omgezet naar een mail.
U heeft de keuze om het algemene Officenter faxnummer te gebruiken (mails worden enkel doorgestuurd tijdens kantooruren) of om een eigen fax to mail nummer te beschikken.
| Franking/mailing | will be charged 1/1 |
| Scans | €0.02/piece |
| Copies | €0.06/piece |
| Color copies | €0.16/piece |
| Tel. interior | €0.06/ min |
| Tel. Abroad from | €0.06 to €0.60/min |
| White board marker / 4 pieces | €4.25/4 pieces |
| White board marker | €1.25/piece |
| Brown cover with | €0.68/piece |
| bottom Brown cover | €0.68/piece |
| with padding Postpack box | €2.5/piece |
| large Postpack box small | €1.5/piece |
| Plastic folder | €0.57/piece |
| Office maintenance (additional request) | €26.25 / hour |
| Handyman service | € 30.00 / hour |
| Polishing windows | €6.25 / piece |
| Secretarial Services | € 35.00 /piece |
| Archive boxes | € 3.50 / piece |
| Binding booklet (wire-o/ring system) | € 2.85 / piece |
| Labels | €0.06 / piece |
| Label sheet Long | € 3.00 / piece |
| Telephone cable | €7.25 / piece |
| Plastify | € 0.50 / leaf |
| Pack of A3 paper | € 15.00 / piece |
| Pack of A4 paper | €6.75 / piece |
| White cover | €0.15 / piece |
| Brown cover | €0.57 / piece |
| IT apparatuur (server) plaatsen in ons rack | € 25,00 / U / maand |
| Extern WAN-IP | € 10,5 / maand |
| Wifi binnen eigen network (VLAN) in de eigen vestiging | free |
| Additional cabinet | € 10.00 / month |
| Archive rack rental | € 15.00 / month |
| Outdoor advertising Hasselt (excl. creation/placement) | €74.50 / month |
| Outdoor advertising other sites (layout/creation/placement/use) | € 45.00 / month |
| Guarantee badge | € 27.50 / piece |
| Refill key office | € 27.50 / piece |
| Refill key office | € 44.50 / piece |
| Ironing service | Service vouchers |
Convenient for short trips; good for your health as well as your carbon footprint.
Enkele aandachtspuntjes:
Officenter is niet verantwoordelijk voor schade aan andere personen (verkeersongeval) tijdens het fietsen.
Dit dient geregeld te worden via uw bedrijfsaansprakelijkheidsverzekering.
Officenter is niet verantwoordelijk voor lichamelijke of stoffelijke schade aan de fietser zelf.
Dit dient geregeld te worden via uw arbeidsongevallenverzekering of persoonlijke ongevallenverzekering.
Indien u zelf schade veroorzaakt aan onze fietsen, houdt Officenter zich het recht voor om deze schade te recupereren. Dus rijd aub voorzichtig. En vergeet zeker niet om de fiets steeds op slot te doen en te bevestigen aan vast punt, om diefstal te vermijden.
Professionele strijkdienst bij Officenter
Bij Officenter maakt u gemakkelijk gebruik van onze professionele strijkdienst, speciaal afgestemd op het comfort van onze klanten. Kom ’s ochtends naar het werk met een mand vol wasgoed en wandel ’s avonds weer buiten met al uw kleding, tot in de puntjes verzorgd. Elk kledingstuk wordt met de grootste zorg behandeld en binnen 48 uur perfect gestreken en kreukvrij aan u terugbezorgd.
De betaling verloopt eenvoudig en voordelig via dienstencheques, waardoor u geniet van volledige ontzorging, meer vrije tijd en altijd netjes gestreken wasgoed — zonder enige moeite.
Officenter staat garant voor kwaliteit, betrouwbaarheid en een glimlach, elke dag opnieuw.
Heeft u vragen over deze service? Onze Happy Client Assistants in elke vestiging helpen u graag verder.
Benefits@Officenter biedt onze klanten en hun medewerkers heel wat voordelen en kortingen voor binnen-en buitenland. Via uw e- mailadres kan u heel eenvoudig en gratis registreren op het platform. Eens u een account hebt, kan u direct gebruik maken van de kortingen, altijd en overal.
Surf naar https://officenter.benefitsatwork.be/
The discount method may differ for each benefit: online with a promo code on a web shop, by displaying a (mobile) coupon in a store, through an online ticket shop....
We regularly add new discounts to the program.
Don't want to miss a discount? Then sign up for the monthly Benefits@Work newsletter!
Kitchens
Ieder keukentje is voorzien met Officenter-tassen, schoteltjes, bestek, handdoeken, schoteldoeken, e.d. uit de kasten in de keuken die u vrij mag gebruiken. Omdat het voor iedereen leuk is om van een propere keuken te kunnen genieten vragen wij u om vuile tassen, schoteltjes, bestek… in de afwasmachine te plaatsen a.u.b. en het aanrecht netjes achter te laten. De keuken wordt dagelijks gepoetst en de frigo wordt iedere zaterdag volledig geledigd. Ook een microgolfoven, koffiemachine en waterkoker zijn vrij te gebruiken
Showers
You are free to use our showers. These are located on the 2nd floor directly opposite the stairs. Please leave the showers tidy after use.
Smoking
Het is verboden te roken in de gebouwen van Officenter, maar we hebben een leuke rokersruimte waar u gebruik van kan maken.
Pets
Pets are not allowed in the building.
Catering
De catering gebeurt uitsluitend door Officenter.
Waste Management
The bins in the offices are emptied by default every Saturday. If you would like to have them emptied in between, you can put them in front of your office at the end of the day and the cleaning lady will empty them in the evening. There are also bins in the communal kitchens where you can sort your waste.
Data safe paper shredding
We have a container in which you can deposit your confidential documents for destruction. This is collected 1x month for destruction.
Flexrelax
Our Flexrelax is the perfect place for a short power nap or a brief moment of relaxation in the massage chairs.
Our common areas are cleaned daily. If you do
defects (broken lamp, toilet keeps running, towel roll is
out...) please report it to reception.
The Flexrelax is located on the 2nd floor, next to the Flex Office No. 6.
In case of emergency
Emergency numbers are posted at the entrance, at the reception desk and also on each floor.
Reception during office hours (08.30-17.30) +32 53 51 02 00 (9001)
Emergency Medical Service - Fire Department - Police
Aalst police: 112
Our Lady's Hospital: +32 53 73 73 27 27
Emergency Our Lady Hospital: +32 53 72 42 48
ASZ Hospital: +32 53 76 41 11
Emergency Exit
Emergency exits in Aalst are located opposite the elevator at the stairwell both on the left and right sides of the building.
AED Device + First Aid:
The AED machine + first aid kit are located in the entrance hall. If there are any known medical problems we should be aware of, please notify the reception desk.
Parking Policy
Parking spaces for electric cars
Officenter beschikt over elektrische laadpalen. Mogen wij u vragen uw wagen te verplaatsen nadat het opladen is voltooid, zo hebben ook andere Officenter-klanten de kans hun wagen op te laden.
If you are driving an electric car, please be added to the Whatsapp group by the ladies at the reception. This way the users can reach each other more easily if the car needs to be moved or if you need a cable.
Letterbox
A mailbox is provided to each user. The number and key are given to you by the Happy Client Assistant. Each morning the mail is distributed to these boxes.
Franking
We frank all your correspondence. This cost is charged 1/1 on your monthly bill. You can deposit your letters in the designated mailboxes PRIOR and NON PRIOR at the reception desk. Letters deposited before 3 p.m. will be sent the same day.
You can also deposit your registered mail and kilo mail with us.
Always mention a sender on your shipments. This is required by the postal service.
In case of a large mailing, please deposit the items to be sent in time at the reception desk.
Collection
Mail is picked up around 3 p.m. daily.
Postal proxy
To avoid having to be present every time the mailman comes with registered mail for you and to save you the trip to the post office, we want to sign out and receive your registered mail for you.
If you wish, all you need to do is fill out the document "request for a flex postal proxy card." You can also do this online: www.bpost.be.
A flex mail proxy means that several people can accept your mail if they can present this card. You must present the completed document along with a copy of your passport at the post office or follow the procedure online.
We will be happy to help you with this!
Call Answer
You can answer a call in several ways:
Call number
You can dial a number in several ways:
Transfer call with callback
While the call is in progress, press Transfer (16.). Dial the number to which you want to transfer the call and press Dial (20.). If the person you wish to transfer to is busy, you can easily retrieve the call by pressing the flashing Line key (12.).
Transfer call without callback
While on the call, press transfer (16.). Dial the number to which you want to transfer and press transfer again. The call is now forwarded immediately and without call back. If this extension does not answer the transferred call within 20 seconds, the call will automatically be routed back to your extension (return call).
Hold
By pressing the hold button (5.) you put a call on hold temporarily. You can then talk to a colleague while the other party listens to hold music. You can also transfer the caller from the hold function.
Pickup
You can answer an incoming call on another extension (e.g. your colleague's extension) by pressing *8 followed by KIES or by pressing Pickup (21.), The prerequisite is that this colleague's extension is in your pickup group. Pickup and calling groups are set up by your system administrator.
Hands-free/headset:
By means of the handsfree key (13.) you can direct a call from the handset to the handsfree speaker. If a headset is connected, it may be possible to switch between headset and handsfree by repeatedly pressing the key.
Microphone on/off
With the microphone key (7.), without putting the call on hold, you can briefly deactivate your microphone. In this case, the other party cannot hear you, but you can hear them. Pressing the microphone key again deactivates this function.
Line keys
While making a call, you may receive a second call. You can accept this by pressing the corresponding flashing line key (12.). Your current caller is then placed on hold (music). You can switch between calls by pressing the corresponding line key (L1 or L2). Each station can also be transferred.
| Meeting rooms | Occupation | Internal number |
|---|---|---|
| Yellow Room (high chairs) | 8 | 9012 |
| White Room (no window) | 8 | 9014 |
| Orange Room | 10 | 9011 |
| Purple Room | 12 | 9010 |
| Black Room | 12 | 9015 |
| Pink Room | 12 | 9068 |
| Red Room | 14 | 9009 |
| Blue Room | 20 | 9020 |
| Green Room | 20 | 9013 |
| Flex 1 | 2 | 9004 |
| Flex 2 | 2 | 9005 |
| Flex 3 | 2 | 9006 |
| Flex 4 | 2 | 9007 |
| Flex 5 | 2 | 9008 |
| Flex 6 | 2 | 9028 |
| Flex lounge | 2 | 9018 |
U kan uw vergaderzaal telefonisch reserveren op nr. 9001 of 9003, per mail aalst@officenter.eu of mondeling aan de receptie.
Catering
Catering during your meeting? You can choose between different formulas. Drinks and breaks, breakfast formulas, lunch formulas and tapas, day formula for meetings... Our Happy Client Assistants will be happy to help you with this.
Audio visual material
Remote control and cables can be borrowed at the reception desk. Beamer, speakers, microphone ... are on request. Please return borrowed equipment, after use, to the reception desk.
To allow all our customers to use our facilities we have implemented the following rules :
Fair use policy meeting rooms
After the meeting, we ask that you leave the room tidy:
News from customers
Wenst u graag een mailing uit te sturen naar de Officenter-klanten dan kan dit op een eenvoudige manier. Uw boodschap wordt door ons verspreid naar de Officenter-klanten van één specifieke vestiging of naar alle vestigingen.
Here's how it works
Maak een e-mail met in de titel de gewenste omschrijving voor uw event of vacature, bijvoorbeeld: “Lunch & Learn Officenter” of “Vacature junior sales”:
Uw bericht wordt nagekeken en na goedkeuring door ons via mail verspreid worden onder de Officenter-klanten en hun medewerkers.
