Our Happy Client Assistants at the front desk are there for you daily with a smile during opening hours.
Officenter is secured with an alarm and equipped with video surveillance.
Officenter is accessible through the main entrance(s) from Monday at 8:00 a.m. through Thursday at 5:30 p.m. and on Friday from 8:00 a.m. through 5:00 p.m. Outside these hours, an electronic access control system is activated, and only users with a personalized badge may enter the building. Only clients with a permanent office at the location are issued an access badge. The common areas at Officenter are equipped with video surveillance and an alarm system. If a user triggers the alarm by improperly using the emergency exits or entering restricted areas equipped with alarms, a fee may be charged for this (additional patrol by the security company).
PARLOFOON
If you wish to receive visitors after hours, they can reach you directly through the outside telephone.
Outside at the main entrance you will find the outside telephone/parallel with a phone list of the permanent offices and meeting rooms. Visitors can call your office outside office hours and you can use the "open door" button on your phone to open the outside door. For security reasons, it is recommended that you pick up your guests at the front door outside office hours.
EMERGENCY DOORS
The emergency doors are permanently under alarm. When opening one of the emergency doors, the alarm will sound and the alarm center will be notified. The emergency doors may only be used in case of emergency.
The windows are also under alarm between 10 p.m. and 7 a.m. and thus may not be opened during this period. If the windows are opened during this time period, the alarm will sound and our security firm's monitoring center will be notified.
CAMERAS
Officenter has cameras installed in the common areas. These recordings remain available on our server for 30 days.
G4S ROUND
A patrol from G4S checks the building every night to see if there is anything suspicious, if any windows are open... The G4S employee has access to the building with a badge.
A color copier is available at reception and on each floor. You can only use it with a personal code, which you can obtain from our Happy Client Assistants.
The copier can also be used for scanning and printing. The paper is daily refilled by us. If the trays are empty, just give us a call and we will immediately refill the empty paper trays.
Please lower the copier lid at all times. This will keep the glass plate protected.
To install the printer, we will be happy to help you or you can obtain a manual at the reception desk.
COPY
- Type in the code created for you and press register
- Place the document to be copied in the feeder or on the glass plate
- Press start (green button)
- Do not forget to take the original with you
- Press deregister
SCAN
- Enter your code and press
- Place the document to be scanned in the feeder or on the scanner glass
- Press on the keyboard send and then on the screen on 'enter e-mail address'.
- Press e-mail and use the on-screen keyboard to enter the address
- Press OK - OK again - press start (green button)
- Your document is sent
- Press unsubscribe
FAX TO MAIL
Officenter has its own fax-to-email system. As soon as a fax is sent or received, it is converted into an email.
You can choose to use the general fax number Officenter (emails are forwarded only during business hours) or to have your own fax-to-email number.
| Franking/mailing | will be charged 1/1 |
| Scans | €0.02/piece |
| Copies | €0.06/piece |
| Color copies | €0.16/piece |
| Tel. interior | €0.06/ min |
| Tel. Abroad from | €0.06 to €0.60/min |
| White board marker / 4 pieces | €4.25/4 pieces |
| White board marker | €1.25/piece |
| Brown cover with | €0.68/piece |
| bottom Brown cover | €0.68/piece |
| with padding Postpack box | €2.5/piece |
| large Postpack box small | €1.5/piece |
| Plastic folder | €0.57/piece |
| Office maintenance (additional request) | €26.25/hour |
| Handyman service | €30.00/hour |
| Polishing windows | €6.25/piece |
| Secretarial Services | € 35.00 /piece |
| Archive boxes | €3.5 / piece |
| Binding booklet (wire-o/ring system) | € 2.85 / piece |
| Labels | €0.06 / piece |
| Label sheet Long | € 3 / piece |
| telephone cable | €7.25 / piece |
| Plastify | € 0.5 / leaf |
| Pack of A3 paper | € 15 / piece |
| Pack of A4 paper | €6.75 / piece |
| White cover | €0.15 / piece |
| Brown cover | €0.57 / piece |
| Installing IT equipment (server) in our rack | €25.00 / hour / month |
| External WAN IP | €10.50 / month |
| Wi-Fi within the company's own network (VLAN) at its own location | free |
| Additional cabinet | € 10.00 / month |
| Archive rack rental | € 15.00 / month |
| Outdoor advertising Hasselt (excl. creation/placement) | €74.50 / month |
| Outdoor advertising other sites (layout/creation/placement/use) | € 45.00 / month |
| Guarantee badge | €27.50/piece |
| Refill key office | €27.50/piece |
| Refill key office | €44.50/piece |
| Ironing service | Service vouchers |
Convenient for short trips; good for your health as well as your carbon footprint.
A few points to note:
Officenter is not liable for injury to other people (traffic accident) while cycling.
This must be covered by your business liability insurance.
Officenter is not liable for any physical injury or property damage sustained by the cyclist.
This must be handled through your workers' compensation insurance or personal accident insurance.
If you cause damage to our bikes, Officenter reserves the right to recover the cost of that damage. So please ride carefully. And be sure to always lock the bike and secure it to a fixed point to prevent theft.
Professional Ironing Service at Officenter
At Officenter , you can easily take advantage of our professional ironing service, which is specially tailored to our customers’ convenience. Come to work in the morning with a basket full of laundry and walk out in the evening with all your clothes, perfectly pressed down to the last detail. Every garment is handled with the utmost care and returned to you perfectly pressed and wrinkle-free within 48 hours.
Payment is simple and cost-effective via service vouchers, allowing you to enjoy complete peace of mind, more free time, and laundry that’s always neatly ironed—without any hassle.
Officenter guarantees quality, reliability, and a smile—every single day.
Do you have any questions about this service? Our Happy Client Assistants at every location will be happy to help you.
Benefits@Officenter offers our customers and their employees a wide range of benefits and discounts both at home and abroad. You can easily register on the platform for free using your email address. Once you have an account, you can start taking advantage of the discounts right away, anytime, anywhere.
Visit https://officenter.benefitsatwork.be/
The discount method may differ for each benefit: online with a promo code on a web shop, by displaying a (mobile) coupon in a store, through an online ticket shop....
We regularly add new discounts to the program.
Don't want to miss a discount? Then sign up for the monthly Benefits@Work newsletter!
CHOICES
Each kitchenette is equipped with Officenter —cups, saucers, cutlery, towels, dish towels, etc.—from the kitchen cabinets, which you are free to use. Since everyone enjoys a clean kitchen, we ask that you please place dirty cups, saucers, cutlery, etc., in the dishwasher and leave the countertop tidy. The kitchen is cleaned daily, and the refrigerator is completely emptied every Saturday. A microwave, coffee maker, and electric kettle are also available for your use.
DOUCHES
You can use our showers at will. These are located on the ground floor in the Ready2Improve unit.
You can obtain access through the reception. Towel and soap should be provided by yourself. Please leave the showers tidy after use.
SMOKING
Smoking is prohibited in the buildings at Officenter, but we have a nice smoking area that you are welcome to use.
PETS
Pets are not allowed in the building.
CATERING
Catering is provided exclusively by Officenter.
WASTE MANAGEMENT
The bins in the offices are emptied every Saturday. If you would like to have them emptied in between, you can leave them in front of your office at the end of the day and the cleaning lady will empty them in the evening. In the communal kitchens you will also find bins where you can sort your waste.
DATA SAFE PAPER DESTRUCTION
We have a container in which you can deposit your confidential documents for destruction. This is collected 1x month for destruction.
FLEXRELAX
Our Flexrelax is the perfect place for a short power nap or a brief moment of relaxation in the massage chairs.
The Flexrelax is located in the B corridor behind the kitchenette on the right.
Our common areas are cleaned daily. If you do
defects (broken lamp, toilet keeps running, towel roll is
out...) please report it to reception.
IN CASE OF EMERGENCY
Emergency numbers are posted at the entrance, at the reception desk and also on each floor.
Reception during office hours (08.30-17.30) +32 14 57 00 11 (200)
Emergency Medical Service - Fire Department - Police
Police: 112
Police GLM: +32 14 56 47 00
St. Dimpna Hospital Geel:+32 14 57 77 77
EMERGENCY EXIT:
Emergency exits at Geel are located at Wing A, Wing B and Wing C. For more information, please see our floor plan on page 8.
AED Device + First Aid:
The AED machine + first aid are located along the entrance to the Navy room. If there are any known medical problems we should be aware of, please notify the front desk.
PARKING POLICY
The parking spaces are free to use.
Reserved disabled parking spaces may only be used if you have the necessary disabled pass.
Officenter has bicycle parking facilities.
PARKING SPACES FOR ELECTRIC CARS
Officenter has electric charging stations.
May we ask you to move your car once charging is complete, so that other Officenter customers also have the chance to charge their cars?
If you drive an electric car, please have the reception add you to the Whatsapp group "charging station OC Geel" . This way the E.V. can reach each other more easily if the car needs to be moved or if you need a cable.
LETTERBOX
A mailbox is provided to each user. The number and key are given to you by the Happy Client Assistant. Each morning the mail is distributed to these boxes.
FRANKING
We frank all of your correspondence. This cost is charged 1/1 on your monthly bill. You can deposit your letters in the post boxes PRIOR and NON PRIOR at the reception desk. Letters deposited before 3 p.m. will be sent the same day.
You can also deposit your registered mail and kilo mail with us.
Always mention a sender on your shipments. This is required by the postal service.
In case of a large mailing, please deposit the items to be sent in time at the reception desk.
COLLECTION
Mail is picked up daily around 3 p.m.
POSTVOLM POINT
To avoid having to be present every time the mailman comes with registered mail for you and to save you the trip to the post office, we would like to sign out and receive your registered mail for you.
If you wish, all you need to do is fill out the document "request for a flex postal proxy card." You can also do this online: www.bpost.be.
A flex mail proxy means that several people can accept your mail if they can present this card. You must present the completed document along with a copy of your passport at the post office or follow the procedure online.
We will be happy to help you with this!
TELEPHONE - MANUAL
Call Answer:
You can answer a call in several ways:
DIAL NUMBER:
You can dial a number in several ways:
TRANSFER CALL WITH CALL BACK:
While the call is in progress, press Transfer (16.). Dial the number to which you want to transfer the call and press Dial (20.). If the person you wish to transfer to is busy, you can easily retrieve the call by pressing the flashing Line key (12.).
TRANSFER CALL WITHOUT CALLBACK:
While on the call, press transfer (16.). Dial the number to which you want to transfer and press transfer again. The call is now forwarded immediately and without call back. If this extension does not answer the transferred call within 20 seconds, the call will automatically be routed back to your extension (return call).
WAITING:
By pressing the hold button (5.) you put a call on hold temporarily. You can then talk to a colleague while the other party listens to hold music. You can also transfer the caller from the hold function.
PICKUP:
You can answer an incoming call on another extension (e.g. your colleague's extension) by pressing *8 followed by KIES or by pressing Pickup (21.), The prerequisite is that this colleague's extension is in your pickup group. Pickup and calling groups are set up by your system administrator.
HANDS-FREE/HEADSET:
By means of the handsfree key (13.) you can direct a call from the handset to the handsfree speaker. If a headset is connected, it may be possible to switch between headset and handsfree by repeatedly pressing the key.
MICROPHONE ON/OFF:
With the microphone key (7.), without putting the call on hold, you can briefly deactivate your microphone. In this case, the other party cannot hear you, but you can hear them. Pressing the microphone key again deactivates this function.
LINE KEYS:
While making a call, you may receive a second call. You can accept this by pressing the corresponding flashing line key (12.). Your current caller is then placed on hold (music). You can switch between calls by pressing the corresponding line key (L1 or L2). Each station can also be transferred.
| Meeting rooms | Occupation | Internal number |
|---|---|---|
| Flex Lounge | 3 | 220 |
| Flex 1 | 3 | 482 |
| Flex 2 | 3 | 6367 |
| Flex 3 | 3 | 439 |
| Flex 4 | 3 | 230 |
| Flex 5 | 3 | 290 |
| Flex 6 | 3 | 526 |
| Flex 7 | 3 | 216 |
| Flex 8 | 3 | 235 |
| Red Room | 16 | 447 |
| Blue Room | 16 - 20 | 446 |
| Green Room | 16 - 20 | 271 |
| Navy Room | 6 | 387 |
| Yellow Room | 10 | 438 |
| Orange Room | 8 | 222 |
| Black Room | 8 | 219 |
| Purple Room | 10 | 234 |
You can reserve your meeting room by phone at 200 or 201, by email at geel@officenter.eu, or in person at the front desk.
CATERING:
Catering during your meeting? You can choose between different formulas. Drinks and breaks, breakfast formulas, lunch formulas and tapas, day formula for meetings... Our Happy Client Assistants will be happy to help you with this.
AUDIO VISUAL MATERIAL:
Remote control and cables can be borrowed at the reception desk. Beamer, speakers, microphone ... are on request. Please return borrowed equipment, after use, to the reception desk.
To allow all our customers to use our facilities we have implemented the following rules :
FAIR USE POLICY MEETING ROOMS
After the meeting, we ask that you leave the room tidy:
Officenter Reception: +32 14 57 00 11 (extension 200 or 201)
News from customers
If you would like to send a mailing to Officenter customers, it’s easy to do. We will distribute your message to Officenter customers at a specific location or to all locations.
Here's how it works:
Create an email with the desired description of your event or job opening in the subject line, for example: “Lunch & Learn Officenter” or “Junior Sales Position.”
Your message will be reviewed and, once approved by us, distributed via email to Officenter customers and their employees.
Officenter updated its plans and rates. Find out which Workspace is right Workspace you
Boost your network in no time! Come speed date and make valuable connections in a short amount of time at our free networking event at Officenter Zaventem.
