Our Happy Client Assistants at the reception are ready to assist you every day with a smile during opening hours.
Officenter is secured with an alarm and equipped with CCTV surveillance.
Through the main entrance(s), Officenter is accessible from Monday 8:00 AM to Thursday 5:30 PM, and Friday from 8:00 AM to 5:00 PM. Outside these hours, electronic access control is active, and only users with a personalized badge can enter the building. Only clients with a permanent office at this location receive an access badge. The communal areas in Officenter are equipped with CCTV and an alarm system. If a user triggers the alarm through improper use of emergency doors or enters unauthorized alarmed areas, a fee may be charged (for an additional security patrol).
Intercom
If you wish to receive visitors after closing time, they can reach you directly via the external phone.
Outside the main entrance, you will find the outdoor phone/intercom with a directory of dedicated offices and meeting rooms. Outside office hours, visitors can call your office and you can open the exterior door using the 'open door' button on your phone. For security reasons, we recommend meeting your guests at the front door outside office hours.
Emergency doors
The emergency doors are permanently alarmed. Opening one of the emergency doors will trigger the alarm and notify the control room. Emergency doors may only be used in an emergency.
The windows are also monitored by an alarm between 10:00 PM and 7:00 AM and must not be opened during this period. Opening the windows during this timeframe triggers the alarm and notifies our security company's control room.
Cameras
Officenter has cameras in the communal areas. Footage remains available on our server for 30 days.
G4S security rounds
A G4S patrol checks the building every evening for anything suspicious, open windows, etc. The G4S officer has badge access to the building.
A color copier is available at the reception and on every floor. You can only use it with a personal code, which you can obtain from our Happy Client Assistants.
The copier can also be used for scanning and printing. Paper is replenished by us daily. If the paper trays run out, let us know and we will refill them right away.
Please always keep the copier lid closed. This keeps the glass surface protected.
We will gladly assist you with setting up the printer, or you can pick up a manual at the reception.
Copy
Scan
Fax to mail
Officenter has its own fax-to-mail system. As soon as a fax is sent or received, it is converted into an email.
You can choose to use the general Officenter fax number (emails are forwarded during office hours only) or have your own dedicated fax-to-mail number.
| Postage/mail | charged at 1:1 cost |
| Scans | € 0.02/item |
| Copies | € 0.06/item |
| Colour copies | € 0.16/item |
| Domestic calls | € 0.06/min |
| International calls from | € 0.06 to € 0.60/min |
| Whiteboard marker / pack of 4 | € 4.25/pack of 4 |
| Whiteboard marker | € 1.25/item |
| Brown gusset envelope | € 0.68/item |
| Brown padded envelope | € 0.68/item |
| Postpack box large | € 2.50/item |
| Postpack box small | € 1.50/item |
| Plastic sleeve | € 0.57/item |
| Office cleaning (additional request) | € 26.25 / hour |
| Handyman service | € 30.00 / hour |
| Window cleaning | € 6.25/item |
| Secretarial services | € 35.00/hour |
| Archive boxes | € 3.50/item |
| Booklet binding (wire-o/ring binding) | € 2.85/item |
| Labels | € 0.06/item |
| Sheet of labels | € 3.00/item |
| Long telephone cable | € 7.25 / item |
| Laminating | € 0.50 / sheet |
| Pack of A3 paper | € 15.00 / item |
| Pack of A4 paper | € 6.75 / item |
| White envelope | € 0.15 / item |
| Brown envelope | € 0.57 / item |
| Placing IT equipment (server) in our rack | € 25.00 / U / month |
| External WAN IP | € 10.50 / month |
| Wi-Fi within private network (VLAN) at own location | free |
| Additional cabinet | € 10.00 / month |
| Archive shelving rental | € 15.00 / month |
| Outdoor signage Hasselt (excl. production/installation) | € 74.50 / month |
| Outdoor signage other locations (design/production/installation/usage) | € 45.00 / month |
| Access badge deposit | € 28 / item |
| Office key duplicate | € 27.50 / item |
| Office key duplicate | € 44.50 / item |
| Ironing service | Service vouchers |
Convenient for short trips; great for your health and your carbon footprint.
A few points to note:
Officenter is not responsible for damage or injuries caused to third parties (traffic accident) while cycling.
This must be handled through your company liability insurance.
Officenter is not responsible for bodily injury or property damage to the cyclist.
This must be handled through your workplace accident insurance or personal accident insurance.
If you cause damage to our bicycles yourself, Officenter reserves the right to recover these costs. So please ride carefully. And be sure to always lock the bicycle and secure it to a fixed point to prevent theft.
Professional ironing service at Officenter
At Officenter, you can easily use our professional ironing service, tailored specifically for our customers' comfort. Arrive at work in the morning with a basket full of laundry and walk out in the evening with all your clothes, cared for down to the finest detail. Each garment is handled with the utmost care and returned to you within 48 hours, perfectly pressed and crease-free.
Payment is simple and cost-effective using service vouchers, giving you complete peace of mind, more free time, and always neatly ironed laundry — completely hassle-free.
Officenter guarantees quality, reliability, and a smile, every single day.
Do you have questions about this service? Our Happy Client Assistants at each location will be happy to help you.
Benefits@Officenter offers our customers and their team members numerous perks and discounts both domestically and abroad. You can register on the platform easily and free of charge using your email address. Once you have an account, you can take advantage of the discounts right away, anytime and anywhere.
Visit https://officenter.benefitsatwork.be/
How discounts are redeemed may vary per offer: online with a promo code on a webshop, by showing a (mobile) voucher in a store, via an online ticket shop…
We regularly update the programme with new discounts.
Don't want to miss a single discount? Sign up for the monthly Benefits@Work newsletter!
Kitchens
Each kitchenette is stocked with Officenter mugs, saucers, cutlery, towels, dishcloths, etc. in the kitchen cupboards, which you are welcome to use. Because everyone appreciates a clean kitchen, please place dirty mugs, saucers, cutlery, etc. in the dishwasher and leave the countertop clean. The kitchen is cleaned daily, and the fridge is completely emptied every Saturday. A microwave, coffee machine, and kettle are also available for your use.
Showers
You are welcome to use our showers. These are located on the 2nd floor, directly opposite the stairs. Please leave the showers tidy after use.
Smoking
Smoking is prohibited inside the Officenter buildings, but we have a pleasant smoking area available for your use.
Pets
Pets are not allowed in the building.
Catering
Catering is handled exclusively by Officenter.
Waste management
The waste bins in the offices are emptied by default every Saturday. If you would like them emptied in the meantime, you can place them in front of your office at the end of the day, and the cleaner will empty them in the evening. In the communal kitchens, you will also find bins where you can separate your waste.
Data-safe paper shredding
We provide a secure container where you can deposit confidential documents for destruction. This container is collected once a month for shredding.
Flexrelax
Our Flexrelax area is the perfect spot for a quick power nap or a short moment of relaxation in the massage chairs.
Our communal areas are cleaned daily. If you nevertheless notice any
issues (a broken light bulb, running toilet, empty towel dispenser
roll, etc.), please report this to reception.
The Flexrelax area is located on the 2nd floor, next to Flex office no. 6.
In case of emergency
Emergency numbers are posted near the entrance, at reception, and on every floor.
Reception during office hours (08:30-17:30) +32 53 51 02 00 (9001)
Medical Emergency Services – Fire Brigade – Police
Aalst Police: 112
Onze Lieve Vrouw Hospital: +32 53 73 27 27
Onze Lieve Vrouw Hospital Emergency Department: +32 53 72 42 48
ASZ Hospital: +32 53 76 41 11
Emergency exit
The emergency exits in Aalst are located opposite the elevator by the stairwell on both the left and right sides of the building.
AED Device + First Aid:
The AED device and first-aid kit are located in the entrance hall. If there are any known medical conditions we should be aware of, please let reception know.
Parking policy
Parking spaces for electric vehicles
Officenter provides electric charging stations. May we kindly ask you to move your vehicle once charging is complete, so that other Officenter clients also have the opportunity to charge their cars.
If you drive an electric car, please ask our reception team to add you to the WhatsApp group. This makes it easier for users to reach each other if a car needs to be moved or if you need a charging cable.
Mailbox
Every user has a mailbox at their disposal. The number and key will be provided to you by the Happy Client Assistant. Mail is distributed into these mailboxes every morning.
Postage
We frank all your outgoing mail. This cost is passed on at a 1:1 rate on your monthly invoice. You can drop off your letters in the designated PRIOR and NON-PRIOR mailboxes at the reception desk. Letters deposited before 3:00 PM are sent the same day.
You can also leave your registered mail and bulk mail with us.
Always include a return address on your items. This is mandatory by the postal service.
For large mailings, please hand in the items to reception well in advance.
Collection
Mail is collected daily around 3:00 PM.
Postal power of attorney
To avoid having to be present whenever the mail carrier arrives with registered mail for you, and to save you a trip to the post office, we can sign for and receive your registered items on your behalf.
If you wish to make use of this service, simply fill out the “application for a flex postal power of attorney card” document. You can also do this online: www.bpost.be.
A flex postal power of attorney card allows several people to receive your mail upon presenting the card. You can submit the completed document together with a copy of your passport/ID at the post office or follow the procedure online.
We are happy to help you with this!
Mailroom
Officenter Aalst features its own mailroom: a separate, secure room where incoming and outgoing parcels are efficiently stored and can be picked up safely.
What can you expect?
Every mailroom is equipped with:
Access
Clients with an access badge (fixed office clients and Coworking Fix clients) have access to the mailroom. Our Happy Client Assistants (HCAs) also have access (for clients without a badge, for example).
How does it work for incoming parcels?
Parcel delivery drivers (Bpost, DHL, UPS, FedEx, PostNL, …) check in at reception.
Our team registers the parcel and attaches a yellow sticker with a unique number. You will receive an email as soon as your parcel has arrived.
Delivery drivers then place the parcel in the mailroom (on the incoming parcels shelf).
You can then collect your parcel yourself from the mailroom using your badge.
Please let reception know once you have picked it up, so we can complete the registration.
Answer Call
You can answer a call in several ways:
Dial number
You can dial a number in several ways:
Consultative transfer
While on a call, press transfer (16.). Enter the number you want to transfer to and press Dial (20.). After consulting, press transfer (16.) again. If the person you are transferring to is busy, you can easily retrieve the call by pressing the flashing line key (12.).
Blind transfer
While on a call, press transfer (16.). Enter the number you wish to transfer to and press transfer again. The call is now transferred immediately without prior consultation. If the extension does not answer within 20 seconds, the call will automatically return to your extension (call recall).
Hold
Press the hold key (5.) to place a call on hold temporarily. You can then consult with a colleague while your caller listens to hold music. You can also transfer the caller while they are on hold.
Pickup
You can answer an incoming call on another phone (for example, a colleague's phone) by dialling *8, followed by DIAL or by pressing Pickup (21.). This is provided that your colleague's phone belongs to your pickup group. Pickup and ring groups are configured by your system administrator.
Hands-free/headset:
Use the hands-free key (13.) to route a call from the handset to the speakerphone. If a headset is connected, you can switch between the headset and hands-free by pressing the key repeatedly.
Microphone mute/unmute
Use the microphone key (7.) to temporarily mute your microphone without putting the call on hold. The other party will not be able to hear you, but you will still hear them. Press the microphone key again to unmute.
Line keys
While on a call, you may receive a second incoming call. You can answer it by pressing the corresponding flashing line key (12.). Your current caller will be placed on hold (with hold music). You can switch between calls by pressing the respective line key (L1 or L2). Each caller can also be transferred.
| Meeting rooms | Capacity | Extension |
|---|---|---|
| Yellow Room (high chairs) | 8 | 9012 |
| White Room (no window) | 8 | 9014 |
| Orange Room | 10 | 9011 |
| Purple Room | 12 | 9010 |
| Black Room | 12 | 9015 |
| Pink Room | 12 | 9068 |
| Red Room | 14 | 9009 |
| Blue Room | 20 | 9020 |
| Green Room | 20 | 9013 |
| Flex 2 | 2 | 9005 |
| Flex 3 | 2 | 9006 |
| Flex 4 | 2 | 9007 |
| Flex 5 | 2 | 9008 |
| Flex 6 | 2 | 9028 |
| Flex lounge | 2 | 9018 |
You can book your meeting room by phone at no. 9001 or 9003, by email at aalst@officenter.eu, or in person at the reception desk.
Catering
Catering during your meeting? You can choose from various packages. Drinks and breaks, breakfast packages, lunch packages and tapas, full-day meeting packages… Our Happy Client Assistants will be pleased to help you with this.
Audio visual equipment
Remote controls and cables can be borrowed from reception. Projectors, speakers, microphones, etc., are available upon request. Please return all borrowed equipment to reception after use.
To ensure all our clients can make use of our facilities, we have introduced the following guidelines:
MEETING ROOM FAIR USE POLICY
You can easily book a meeting room via our online client portal:
https://mp.ultrasoftbis.com/mr/index/Officenter
Are you an Officenter client?
As an Officenter client, you receive credits to book meeting rooms via the client portal.
Not an Officenter client?
External clients can also easily book a meeting room via the client portal. Payment can then be made directly via the portal by invoice.
Cancelling a booking
Need to cancel a booking? Please notify the relevant Officenter in good time, preferably at least 24 hours in advance. We will ensure the cancellation is processed without you losing your credits.
Do you have any questions or need assistance with registering or booking? We will be happy to help.
Client news
If you would like to send a mailing to Officenter clients, it can easily be arranged. We will distribute your message to the Officenter clients of a specific location or to all locations.
How it works
Create an email with the desired description for your event or job opening in the subject line, for example: “Lunch & Learn Officenter” or “Junior Sales Job Vacancy”:
Your message will be reviewed and, upon approval, distributed via email to Officenter clients and their employees.
We work with annual contracts that are tacitly renewed. If a company fails to pay the second annual invoice while keeping its registered office address with us, we must take legal action to have the address officially deregistered. That is why we require a 6-month security deposit.
Officenter applies strict data security protocols and policies to guarantee the confidentiality of client data, in compliance with GDPR regulations. Our IT systems are designed to prevent unauthorised access, and our team members are trained in handling confidential information securely.
Yes, all our locations are equipped with an alarm system and security measures to ensure our clients' safety and security.
Outside office hours, our locations are only accessible via access control. This is managed through a combination of physical security measures, such as 24/7 access codes and alarm systems. In addition, we carry out regular physical security inspections between 10:00 PM and 7:00 AM to ensure safety and security.
Our rates are the same across all our locations. Feel free to contact us for detailed pricing information.
The number of credits allocated to your company each month is proportional to the monthly fee and/or package you have with Officenter (e.g. dedicated office, coworking, virtual office, atelier, etc.).
The specific allocation of credits is:
Yes, Officenter has a Well-being Manager and offers complimentary participation in numerous sports and wellness activities, such as monthly chair massages, running events, and monthly after-work drinks.
Our locations feature both AC charging stations for our clients and fast chargers accessible to the public. The AC charging stations are available exclusively to our clients upon registration via a dedicated app, with usage invoiced monthly. The fast chargers are part of a public network and can be used by anyone. Payment for these fast chargers can be made on-site with a charging card or credit card.
Yes, you can request a tour by contacting the location of your choice or via klantworden@officenter.eu. We would be delighted to show you our facilities and answer any questions you may have.
As a member of the Officenter community, you will receive invitations to networking events, sports activities, numerous knowledge-sharing lunches, and activities.
The credit system is an internal points system that allows you to book meeting rooms, flex offices, and event rooms at Officenter. Each booking costs a specific number of credits. This ensures that the available spaces are distributed fairly among all clients, giving every company equal access to our facilities.
The credit system will apply from 1 January 2026 to all clients using meeting rooms, flex offices, and/or event rooms across one or more Officenter locations.
The Officenter App and the client portal are currently still under full development.
At launch, the following features will already be available:
New features will be added step by step, such as real-time credit balances, management options, and communication features. Consequently, some functions may still be limited or inactive during the initial phase.
The number of credits allocated to your company each month is proportional to the monthly fee and/or package you have with Officenter (e.g. dedicated office, coworking, virtual office, atelier, etc.).
The specific allocation of credits is:
In the Officenter App, you can see:
If you are not (yet) using the app, you can always check this at the reception desk of your Officenter location.
Each room booking costs a fixed number of credits per hour. The credit cost depends on the type of space you book:
The indicative value of 1 credit is currently set at €25.00 (excl. VAT).
In the Officenter App, you will always see the total credit cost of your booking before confirming.
The Officenter App is the preferred channel for quick and clear booking. Exceptionally, you can also book by phone, by email, or in person at the reception desk.
All bookings—regardless of the channel—are settled in credits in the exact same way.
Once your credits for the current period have been fully used, you can either:
Additional usage beyond your included credits is currently billed separately at 50% of the standard value, which is €12.50 per credit (excl. VAT).
Yes. Credits are tied to a monthly/periodic basis and cannot be carried over to the next period. Unused credits automatically expire at the end of the respective period.
Yes. The credit system applies across all Officenter locations and for all customers entitled to use meeting rooms, flex offices, and/or event rooms.
The credit system is set out in a service memo that forms an integral and supplementary part of your existing agreement with Officenter. The scheme applies to all current and future contracts, unless explicitly agreed otherwise in writing.
More detailed information about the credit system and how to use the Officenter App will be available (shortly) on our customer info page:
https://officenter.eu/klanteninfo/#credit
The customer portal is accessible via the website below. You can save it as a bookmark in your internet browser or add the website to your smartphone's home screen as an "app".
Go to:
https://mp.ultrasoftbis.com/MR/Index/Officenter
Every customer's primary contact person ('first contact') is added as an administrator in the customer portal by Officenter. This administrator can subsequently add other users themselves.
Logging in for the first time? Follow these steps:
From there, you can book meeting rooms and flex offices, check your credits, and (depending on your role) manage other users.
Yes. We use user roles within the customer portal. This allows you to determine who within your organisation can do what in the Officenter App.
There are currently two roles:
A third role will be added shortly:
3. Announcements role (receive notifications only)
The credit system is an internal points system that allows you to book meeting rooms, flex offices, and event rooms at Officenter. Each booking costs a specific number of credits. This ensures that the available spaces are distributed fairly among all clients, giving every company equal access to our facilities.
The credit system will apply from 1 January 2026 to all clients using meeting rooms, flex offices, and/or event rooms across one or more Officenter locations.
The Officenter App and the client portal are currently still under full development.
At launch, the following features will already be available:
New features will be added step by step, such as real-time credit balances, management options, and communication features. Consequently, some functions may still be limited or inactive during the initial phase.
The number of credits allocated to your company each month is proportional to the monthly fee and/or package you have with Officenter (e.g. dedicated office, coworking, virtual office, atelier, etc.).
The specific allocation of credits is:
In the Officenter App, you can see:
If you are not (yet) using the app, you can always check this at the reception desk of your Officenter location.
Each room booking costs a fixed number of credits per hour. The credit cost depends on the type of space you book:
The indicative value of 1 credit is currently set at €25.00 (excl. VAT).
In the Officenter App, you will always see the total credit cost of your booking before confirming.
The Officenter App is the preferred channel for quick and clear booking. Exceptionally, you can also book by phone, by email, or in person at the reception desk.
All bookings—regardless of the channel—are settled in credits in the exact same way.
Once your credits for the current period have been fully used, you can either:
Additional usage beyond your included credits is currently billed separately at 50% of the standard value, which is €12.50 per credit (excl. VAT).
Yes. Credits are tied to a monthly/periodic basis and cannot be carried over to the next period. Unused credits automatically expire at the end of the respective period.
Yes. The credit system applies across all Officenter locations and for all customers entitled to use meeting rooms, flex offices, and/or event rooms.
The credit system is set out in a service memo that forms an integral and supplementary part of your existing agreement with Officenter. The scheme applies to all current and future contracts, unless explicitly agreed otherwise in writing.
More detailed information about the credit system and how to use the Officenter App will be available (shortly) on our customer info page:
https://officenter.eu/klanteninfo/#credit
The customer portal is accessible via the website below. You can save it as a bookmark in your internet browser or add the website to your smartphone's home screen as an "app".
Go to:
https://mp.ultrasoftbis.com/MR/Index/Officenter
Every customer's primary contact person ('first contact') is added as an administrator in the customer portal by Officenter. This administrator can subsequently add other users themselves.
Logging in for the first time? Follow these steps:
From there, you can book meeting rooms and flex offices, check your credits, and (depending on your role) manage other users.
Yes. We use user roles within the customer portal. This allows you to determine who within your organisation can do what in the Officenter App.
There are currently two roles:
A third role will be added shortly:
3. Announcements role (receive notifications only)
Officenter has updated its packages and rates. Discover which workspace suits you best
